CPQLTD Competency Model — C01–C08
The model of eight observable, assessable competencies within the CPQLTD ecosystem
Browse standards & credentials
1 Philosophy of the model
A competency is not merely a label for a skill; it is a behaviour observable in a decision, a session or a record. The model prioritises client protection, quality of thinking and autonomy over the number of tools a coach can name.
2 The eight competencies
| Code | Competency | Key observable behaviours |
|---|---|---|
| C01 | Ethics and scope | Explains boundaries; protects confidentiality; notices risk; refers when needed; discloses conflicts. |
| C02 | Professional mindset and reflection | Examines bias; accepts feedback; uses supervision; does not defend interpretations as fact. |
| C03 | Contracting and client autonomy | Clarifies purpose; reviews the agreement; defines roles; returns the decision to the client. |
| C04 | Presence, listening and communication | Listens for meaning and context; uses silence; summarises accurately; adapts language. |
| C05 | Enquiry and awareness | Asks one clear question; tests assumptions; distinguishes facts from interpretations. |
| C06 | Goals, action and accountability | Turns awareness into experiments; sets review criteria; learns from inaction without blame. |
| C07 | Context, inclusion and systems | Considers culture, power, organisation and accessibility; does not reduce systemic issues to the individual. |
| C08 | Evidence, development and growth | Documents learning; reviews impact; updates knowledge; does not overstate research. |
3 Progression expectations
Tier T1: a safe, consistent foundation with openness to supervision. T2: integration of competencies across varied situations with greater autonomy. T3: precision in complex and specialist contexts and the ability to justify professional decisions. T4: advanced practice, teaching and supervision of others with robust governance of conflicts of interest.
4 Assessment rules
A critical failure in ethics or safety cannot be offset by high conversational-skill scores:
✗ Unauthorised diagnosis.
✗ Deliberate breach of confidentiality.
✗ Exploitation in any form.
✗ Fabrication of evidence.
✗ Ignoring a clear, serious risk without managing it.